Changes & Returns

EXCHANGES

You may request an exchange within 7 calendar days of receiving your order.

To be eligible for an exchange, the item must be in perfect condition: unworn, unwashed, free from stains, odors or alterations, and with all original tags attached.

Exchanges are subject to stock availability. If you request a different size or product, any shipping costs associated with the exchange will be covered by the customer.

Items showing signs of wear or that do not meet the conditions above are not eligible for exchange.

FAULTY PRODUCTS OR INCORRECT ORDERS

If you receive an item with a manufacturing defect or an item different from the one you ordered, please contact us within 48 hours of receiving your order.

Please include your order number and photographs that allow us to review the issue.

Once the issue has been validated, ELEVŌ will cover the costs associated with the exchange or corresponding solution.