Refund policy

ELEVŌ — Exchanges, Returns & Refunds Policy

At ELEVŌ, we care about the quality of every garment and want you to receive your order in the condition promised.

Size Exchanges

If you need to request a size exchange, please contact us within 7 calendar days of receiving your order. The product must be unworn and unwashed, with all original tags intact, free from stains, odors, alterations, or signs of wear, and in suitable condition for inspection.

Exchanges are subject to stock availability. Shipping costs associated with a size exchange requested by the customer will be borne by the customer, unless the exchange is due to an error attributable to ELEVŌ.

Faulty Products or Incorrect Orders

If you receive a garment with a fault, defect, or damage, or a product different from the one you ordered, please contact us at contact@elevostudio.com, providing your order number and photographs that allow us to review the case.

Once your request has been assessed, we will coordinate the appropriate solution with you, which may include an exchange, product replacement, or, where applicable, a refund, depending on the circumstances of the case and applicable law.

When the issue is attributable to ELEVŌ, we will cover the necessary costs associated with the return or replacement.

Change of Mind

ELEVŌ does not offer exchanges or returns due to a change of mind regarding the selected style or color, without prejudice to any consumer rights provided under applicable law.

Sale Products

Products purchased as part of promotions or discounts retain all consumer rights provided under applicable law. Any specific terms and conditions of a promotion, where applicable, will be communicated before purchase.

Garment Conditions

For exchange requests that are not related to a fault or lack of conformity of the product, the garment must be:

• Unworn and unwashed.
• With all original tags intact.
• Free from stains, odors, perfume, alterations, or signs of wear.
• In suitable condition for inspection.

These conditions do not limit consumer rights when a product has a fault, defect, or does not conform to what was offered.

Refunds

Where a refund is applicable, it will be processed using the original payment method whenever the payment method used allows it. For payments made via Yape or bank transfer, we will coordinate the refund method directly with the customer.

Once the refund has been processed by ELEVŌ, the time it takes for the amount to appear may depend on the relevant financial institution or payment provider.

How to Request Assistance

Email us at contact@elevostudio.com and include:

• Order number.
• Name of the person who made the purchase.
• Reason for the request.
• Photographs of the product, where applicable.

We will review your request and send you the corresponding instructions within a maximum of 48 business hours.

This policy applies without prejudice to consumer rights recognized under current Peruvian law.