FAQ
SIZING & FIT
How do I choose my size?
You can check our Size Guide to find the size that best matches your measurements. We recommend using your waist, hip and bust measurements as a reference, depending on the garment.
If you are between sizes or need help choosing, you can contact us via WhatsApp and we’ll be happy to assist you.
How do ELEVŌ pieces fit?
Our pieces are designed for a flattering, supportive fit, with light to medium compression that adapts to your body and moves with you.
PRODUCT & CARE
What fabric are ELEVŌ pieces made from?
Our pieces are made from 80% Nylon + 20% Lycra Elastane, a premium performance fabric with four-way stretch and a soft, supportive feel.
How should I care for my ELEVŌ pieces?
To preserve their performance and extend their lifespan, we recommend washing them in cold water with similar colors, avoiding bleach and fabric softeners, and allowing them to air dry.
Avoid tumble drying and ironing directly over the garment or logo.
ORDERS & PAYMENTS
What payment methods do you accept?
Available payment methods are displayed at checkout.
We also offer additional payment options through our store, subject to availability.
How do I know if my order has been confirmed?
Once your purchase is complete, you’ll receive a confirmation email with your order details.
If you don’t see it, please check your spam or junk folder. If you need assistance, you can contact us via WhatsApp.
DELIVERY
Do you deliver throughout Peru?
Yes. We deliver to Lima Metropolitana and other regions of Peru.
How long will my order take to arrive?
Lima Metropolitana: 2 to 3 business days.
Other regions of Peru: 3 to 7 business days.
Delivery times are estimates and may vary due to external factors related to the logistics provider.
How much does shipping cost?
Lima Metropolitana: S/12.
Other regions of Peru: S/18.
Shipping is free on orders of S/250 or more.
You can find additional information in our Delivery section.
EXCHANGES & RETURNS
Can I exchange an item?
Yes. You may request an exchange within 7 calendar days of receiving your order, provided the item is in perfect condition: unworn, unwashed, free from stains, odors or alterations, and with all original tags attached.
Exchanges are subject to stock availability, and any shipping costs associated with the exchange will be covered by the customer.
What should I do if I receive a faulty or incorrect item?
Please contact us within 48 hours of receiving your order, including your order number and photographs that allow us to review the issue.
Once the issue has been validated, ELEVŌ will cover the costs associated with the exchange or corresponding solution.
Do you accept returns or issue refunds?
Return requests are evaluated according to the circumstances of each case and applicable regulations.
When a refund applies, it will be issued through the original payment method whenever possible. Processing times will depend on the corresponding financial institution or payment provider.
You can find full details in Changes & Returns.
NEED HELP?
If you couldn’t find the answer you were looking for, you can contact us via WhatsApp at +51 956 257 911or email us at contact@elevostudio.com